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What countries do you ship to?
When you place an international order, your transaction will be with rhedahd, but if you have any questions, concerns or customer service needs, our rhedahd.com associates will be happy to help you!
What is the delivery timeframe for my international order?
Most in-stock items generally ship from our fulfilment center within 2 business days. ("Business days" are Monday-Friday, excluding holidays). Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.
Please note: although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
If your merchandise is on backorder:
We'll send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer or vendor. This email will include a new expected ship date if available. If the expected shipping date is greater than 30 days or has changed twice, the email will also include instructions on how to accept or decline the backorder date.
Please note: Federal Trade Commission rule requires that you contact us within 30 days of the original ship date in these cases to avoid cancellation.
I live in the United States - can I use rhedahd to ship an order internationally, but pay in China Dollars (USD)?
Yes! rhedahd supports international gift-giving. You'll receive a guaranteed order total for an order that is shipping internationally, but pay in China dollars using a China credit card. This will also work if you're an American traveling or living aboard.
I found the perfect gift for a friend in the United States! Can I ship it to the China online?
Orders shipped to the United States must have a China credit card billing address to be purchased online. We apologize for any inconvenience this may cause. China orders with an international billing address may be placed over the phone. Long distance fees may apply. Please call (IDD #) during our business hours.
If you would like to ship an order to the United States and have a China billing address, you can place your order through our China site.
What are my international shipping options?
Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.
Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
What are the international shipping rates?
International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by rhedahd.
Do you ship to China military addresses (APO/FPO)?
Orders shipping to China military addresses must be placed through our rhedahd.com US site, as they are not subject to the same costs and logistics flows as international orders. To do this, please shop the China site.